Eric Fernandez is a healthcare technology leader with over 20 years of experience in the pharmacy industry. As Director of Implementation, he specializes in both small- and large-scale rollouts, process optimization, and aligning teams to drive successful product adoption. Eric brings a consultative approach to configuration solutions that meet the complex needs of pharmacy operations, with a strong focus on execution and measurable outcomes.

Michaela Spinelli has worked at SoftWriters for seven years. She has held multiple positions, from support to solutions architect to technical account manager. Michaela assists customers with complex issues, features, and training in her role. She is a vital resource for all internal teams. Michaela works closely with product, development, and QA to ensure functionality works as intended. She is a key player in creating eLearning documentation and course creation.

Charles Platz is the Managing Partner of Managed Health Solutions, LLC, a Georgia-based company providing comprehensive medication compliance management services. With over 40 years of pharmacy experience—including roles as sales director, pharmacy manager, and now business owner—Charles brings a deep understanding of both clinical and operational aspects of pharmacy care. Since founding Managed Health Solutions in 2014, he has focused on improving clinical outcomes through innovative medication therapy management and compliance packaging. A licensed pharmacist, Charles holds a B.S. in Pharmacy from the University of Rhode Island.

As a technical account manager, Kirill Volkov wholeheartedly commits himself to ensuring that SoftWriters customers receive unparalleled support throughout their transformative FrameworkLTC journey. Kirill goes above and beyond by personally visiting pharmacies, immersing himself in their unique environments, and delivering comprehensive consulting and guidance tailored to their specific needs. His dedication to enhancing the customer experience sets him apart, making him an invaluable asset to the SoftWriters team.

John Cialone is the Director of Strategic Partnerships at SoftWriters, where he has spent the past year fostering meaningful collaborations to drive growth and innovation. Prior to joining SoftWriters, John served as Director of Corporate Strategy and M&A at Wolters Kluwer Health, leading initiatives across product and market strategy, partnerships, acquisition targeting, and strategic planning. He also spent time at Accenture in management and strategy consulting, focusing on enterprise transformations and process optimization. John holds a bachelor’s degree in Finance from Villanova University and an MBA with a concentration in Finance from the University of North Carolina.

Courtney Hetler-Findlay brings a wealth of experience in implementation and training spanning more than a decade, with expertise in both retail and long-term care pharmacy environments as well as onsite medication dispensing. She has consistently delivered successful assessments, rollouts, and go-lives, specializing in providing comprehensive training to both internal teams and customers, ensuring a seamless transfer of knowledge. As a recognized subject matter expert on SoftWriters’ FrameworkLTC product suite, Courtney actively collaborates with clients to achieve their training objectives. To stay abreast of the latest adult learning theories, instructional design techniques, and learner engagement strategies, Courtney is a proud member of the Association for Talent Development (ATD) and ATD Pittsburgh Chapter. In her role, she plays a crucial part in developing and implementing initiatives that foster professional growth and skill enhancement for learners. By staying informed on the latest trends and best practices in adult learning theories, instructional design, and learner engagement, Courtney ensures the organization’s training programs are cutting-edge and impactful.

Eric Fernandez is a healthcare technology leader with over 20 years of experience in the pharmacy industry. As Director of Implementation, he specializes in both small- and large-scale rollouts, process optimization, and aligning teams to drive successful product adoption. Eric brings a consultative approach to configuration solutions that meet the complex needs of pharmacy operations, with a strong focus on execution and measurable outcomes.

Michaela Spinelli has worked at SoftWriters for seven years. She has held multiple positions, from support to solutions architect to technical account manager. Michaela assists customers with complex issues, features, and training in her role. She is a vital resource for all internal teams. Michaela works closely with product, development, and QA to ensure functionality works as intended. She is a key player in creating eLearning documentation and course creation.

Michaela Spinelli has worked at SoftWriters for seven years. She has held multiple positions, from support to solutions architect to technical account manager. Michaela assists customers with complex issues, features, and training in her role. She is a vital resource for all internal teams. Michaela works closely with product, development, and QA to ensure functionality works as intended. She is a key player in creating eLearning documentation and course creation.

Corey Deloach is an Implementation Specialist at SoftWriters, where he has been helping new customers successfully launch FrameworkECM since April 2023. With six years of firsthand experience as a pharmacy technician using FrameworkECM, Corey brings a unique customer perspective to every on-site installation and training session. His background allows him to guide pharmacies through their onboarding journey with practical insight and a deep understanding of their day-to-day needs.

Nick Voelker joined SoftWriters in the fall of 2023 as an implementation project manager. He specializes in helping new pharmacies get started with FrameworkLTC setup and onboarding, drawing from his extensive experience as a pharmacist and former user of the software. With over 15 years in the pharmacy field, Nick has worked at prominent pharmacies such as Guardian, PharMerica, and Penn Highlands Healthcare, providing him with a unique perspective and invaluable expertise in the industry. He is a board-certified geriatric practitioner.

Paula joined Softwriters in 2025 and has over 35 years of experience in several areas of pharmacy. Previously she was with Rx Partners as the Chief Operating Officer for 10 years with responsibility of operational and financial success for multiple LTC pharmacies. Prior to her role as COO she held various positions, including Consultant Pharmacist and Director of Pharmacy Operations. Before joining Rx Partners and UPMC, her experience included home infusion, hospice, hospital pharmacy and sales for a pharmaceutical company. During her career, she has participated on several committees and panels including Advisory Boards, Pharmacy and Therapeutic Committees and Interdisciplinary Teams. Paula is a graduate of Duquesne University School of Pharmacy.

Brad is the Application Support Manager at SoftWriters, bringing over eight years of experience and a deep understanding of customer needs and technical solutions. He began his journey at SoftWriters as a Support Analyst, quickly advancing to Team Lead. Today, Brad manages the Support team, ensuring customers receive timely, expert assistance and a seamless experience with SoftWriters' solutions.

Daniel Fuller is the Director of Customer Support at SoftWriters, bringing 20 years of experience in healthcare technology to his role. Since joining the company in 2024, he has led the customer support organization with a focus on reducing response times, ensuring service quality, and driving high customer satisfaction. Daniel oversees the development and implementation of support policies and procedures that align with industry best practices and leverages customer feedback and service metrics to continuously improve the support experience.

Scott Beatty serves as president of SoftWriters, the innovator for LTC pharmacy software. SoftWriters’ suite of fully integrated and scalable products includes FrameworkLTC, the leading LTC pharmacy software platform servings over one million patients nationwide.

Since joining SoftWriters, Scott’s primary focus has been formulating the company's strategic vision and key priorities, using a customer-centric focus. In addition, he has energized efforts to scale the organization through recruitment, training, culture, and organizational design. Before joining SoftWriters, Scott worked across multiple fast-paced companies in New York City. 

Scott holds an MBA in Strategy from NYU’s Stern School of Business and a BS in finance from Pennsylvania State University. He resides in Pittsburgh, PA, with his wife and two sons.

Often, a pivot point in one’s life leads to that deciding moment, “I know what I want to do with my life.”  That moment came for Danielle when she served the Assisted Living industry, managing the medication delivery process in the late 90s. It became clear that there had to be a better solution for safe, reliable medication delivery, so she searched for a technological solution. This led to the introduction of Remote Automated Medication Dispensing. As a result, she became part of the team that invented, refined, and delivered the first-ever on-site medication dispensing robot in the long-term care industry. 

Danielle spent the next 20 years advancing to executive leadership at Advanced Pharmacy and Partners Pharmacy, where she most recently served as Vice President of Applications, Integrations, and Infrastructure. During that time, she led teams through the development and release of numerous products. In addition, she supported pharmacies through product development and technology adoption, workflow optimizations, and interface development that unlocked market growth. 

Her passion for being a part of a shared leadership team developing products that save lives and focus on excellent customer engagement drew Danielle to join the SoftWriters team in 2022, where the “Save Lives” mission and core values of believing Customers Determine our Success, believing we are Innovators, Thought Leaders, Teachers and that we must operate with unyielding integrity aligned with her desire to impact the entire Long Term care industry positively.

Mike Steffek joined SoftWriters in 2022 as vice president of Engineering. Mike has spent his entire career in healthcare technology, leading software development teams at companies like McKesson and Change Healthcare. He is dedicated to improving the healthcare system.

Rick Pollick is the Product Release Manager at SoftWriters, bringing over 15 years of experience in product management, Agile delivery, and organizational strategy across healthcare, scientific, and enterprise technology. He has led Agile and product delivery teams on large-scale initiatives, managing complex portfolios and driving improvements in system architecture, delivery efficiency, and stakeholder satisfaction. Since joining SoftWriters in 2024, Rick has overseen release operations, integrated automation workflows, and driven cross-functional alignment to support high-impact deployments. He regularly designs targeted processes and tools that accelerate delivery, reduce operational waste, and ensure traceable, measurable outcomes.

Rick has also served as an AI panelist for Harrisburg University’s Strategic AI Program, advising on practical, data-driven applications of artificial intelligence in product development. He holds a bachelor’s degree from Penn State, an MBA from Waynesburg University, and is completing a Doctorate in Business Administration. He is also certified as an Advanced Certified ScrumMaster (ACSM), Certified ScrumMaster (CSM), and SAFe Agilist.

Scott Beatty serves as president of SoftWriters, the innovator for LTC pharmacy software. SoftWriters’ suite of fully integrated and scalable products includes FrameworkLTC, the leading LTC pharmacy software platform servings over one million patients nationwide.

Since joining SoftWriters, Scott’s primary focus has been formulating the company's strategic vision and key priorities, using a customer-centric focus. In addition, he has energized efforts to scale the organization through recruitment, training, culture, and organizational design. Before joining SoftWriters, Scott worked across multiple fast-paced companies in New York City. 

Scott holds an MBA in Strategy from NYU’s Stern School of Business and a BS in finance from Pennsylvania State University. He resides in Pittsburgh, PA, with his wife and two sons.

Ryan Hodge is the group product manager at SoftWriters. He has been with the company for 12 years. Ryan has worked extensively throughout the suite of products at SoftWriters during his tenure with the company. He works closely with customer pharmacies to obtain feedback on varied ideas or issues to understand LTC pharmacy trends and lend an open ear to customer voices. He holds a Bachelor of Science in information science & technology from The Pennsylvania State University.

Often, a pivot point in one’s life leads to that deciding moment, “I know what I want to do with my life.”  That moment came for Danielle when she served the Assisted Living industry, managing the medication delivery process in the late 90s. It became clear that there had to be a better solution for safe, reliable medication delivery, so she searched for a technological solution. This led to the introduction of Remote Automated Medication Dispensing. As a result, she became part of the team that invented, refined, and delivered the first-ever on-site medication dispensing robot in the long-term care industry. 

Danielle spent the next 20 years advancing to executive leadership at Advanced Pharmacy and Partners Pharmacy, where she most recently served as Vice President of Applications, Integrations, and Infrastructure. During that time, she led teams through the development and release of numerous products. In addition, she supported pharmacies through product development and technology adoption, workflow optimizations, and interface development that unlocked market growth. 

Her passion for being a part of a shared leadership team developing products that save lives and focus on excellent customer engagement drew Danielle to join the SoftWriters team in 2022, where the “Save Lives” mission and core values of believing Customers Determine our Success, believing we are Innovators, Thought Leaders, Teachers and that we must operate with unyielding integrity aligned with her desire to impact the entire Long Term care industry positively.

Mike Steffek joined SoftWriters in 2022 as vice president of Engineering. Mike has spent his entire career in healthcare technology, leading software development teams at companies like McKesson and Change Healthcare. He is dedicated to improving the healthcare system.

Scott Beatty serves as president of SoftWriters, the innovator for LTC pharmacy software. SoftWriters’ suite of fully integrated and scalable products includes FrameworkLTC, the leading LTC pharmacy software platform servings over one million patients nationwide.

Since joining SoftWriters, Scott’s primary focus has been formulating the company's strategic vision and key priorities, using a customer-centric focus. In addition, he has energized efforts to scale the organization through recruitment, training, culture, and organizational design. Before joining SoftWriters, Scott worked across multiple fast-paced companies in New York City. 

Scott holds an MBA in Strategy from NYU’s Stern School of Business and a BS in finance from Pennsylvania State University. He resides in Pittsburgh, PA, with his wife and two sons.

Scott Beatty serves as president of SoftWriters, the innovator for LTC pharmacy software. SoftWriters’ suite of fully integrated and scalable products includes FrameworkLTC, the leading LTC pharmacy software platform servings over one million patients nationwide.

Since joining SoftWriters, Scott’s primary focus has been formulating the company's strategic vision and key priorities, using a customer-centric focus. In addition, he has energized efforts to scale the organization through recruitment, training, culture, and organizational design. Before joining SoftWriters, Scott worked across multiple fast-paced companies in New York City. 

Scott holds an MBA in Strategy from NYU’s Stern School of Business and a BS in finance from Pennsylvania State University. He resides in Pittsburgh, PA, with his wife and two sons.

Often, a pivot point in one’s life leads to that deciding moment, “I know what I want to do with my life.”  That moment came for Danielle when she served the Assisted Living industry, managing the medication delivery process in the late 90s. It became clear that there had to be a better solution for safe, reliable medication delivery, so she searched for a technological solution. This led to the introduction of Remote Automated Medication Dispensing. As a result, she became part of the team that invented, refined, and delivered the first-ever on-site medication dispensing robot in the long-term care industry. 

Danielle spent the next 20 years advancing to executive leadership at Advanced Pharmacy and Partners Pharmacy, where she most recently served as Vice President of Applications, Integrations, and Infrastructure. During that time, she led teams through the development and release of numerous products. In addition, she supported pharmacies through product development and technology adoption, workflow optimizations, and interface development that unlocked market growth. 

Her passion for being a part of a shared leadership team developing products that save lives and focus on excellent customer engagement drew Danielle to join the SoftWriters team in 2022, where the “Save Lives” mission and core values of believing Customers Determine our Success, believing we are Innovators, Thought Leaders, Teachers and that we must operate with unyielding integrity aligned with her desire to impact the entire Long Term care industry positively.

With over 35 years of experience in long-term care pharmacy, Denice Salazar is a Seasoned expert in pharmaceutical operations and management.  For the past 11 years, she has served as the Order Entry/Medical Records Director at Macrx Pharmacy, where her deep industry knowledge has been pivotal in streamlining processes and optimizing efficiency.  Denice played an integral role in the startup of Macrx Pharmacy, leveraging her extensive experience to shape the company’s growth and ensure its success in the long-term care sector.Her commitment to excellence and patient care, paired with her hands-on expertise in pharmacy operations, made Denice a trusted leader in the field. Her work continues to influence the quality and effectiveness of pharmacy services for long-term care facilities, making a significant impact on the patients they serve

Diane Pupa is a seasoned pharmacy professional with over 30 years of industry experience, specializing in IT systems and operational integration within long-term care settings. For the past 14 years, she has played a pivotal role at LI Script Pharmacy, a centrally located long-term care pharmacy serving over 135 facilities across New York State.Known as the “fixer” at LI Script, Diane serves as Project Coordinator and eMAR/technology integration specialist, leading cross-functional initiatives that streamline workflows and solve complex challenges. From pharmacy software conversions to new facility onboarding and EHR implementations, Diane is the point person for getting systems aligned, processes optimized, and teams coordinated. Her work ensures that both internal operations and client transitions run smoothly, on time, and with minimal disruption.

Miriam Cho, PharmD, currently serves as the President and Chief Pharmacy Officer at MAC Rx and MedScript overseeing pharmacy operations to over 300 LTC communities across 3 pharmacy locations. She is excited to have the opportunity to be an integral part of MAC Rx’s exponential growth since startup and currently services over 30,000 lives over 6 states in the Midwest. With a natural aptitude for operations, she quickly became a respected figure in her field, known for her innovative approach and dedication to excellence. Her passion, patient centricity, and drive have enabled her to make positive advancements while incorporating new technology to streamline and improve patient care. She continues to give back by precepting and mentoring pharmacy students by providing them with exposure to this vital segment of pharmacy. Whether exploring new culinary experiences, traveling with her 3 children, or engaging in outdoor adventures, she embraces life with enthusiasm and an open heart.

Mike Steffek joined SoftWriters in 2022 as vice president of Engineering. Mike has spent his entire career in healthcare technology, leading software development teams at companies like McKesson and Change Healthcare. He is dedicated to improving the healthcare system.

Scott Beatty serves as president of SoftWriters, the innovator for LTC pharmacy software. SoftWriters’ suite of fully integrated and scalable products includes FrameworkLTC, the leading LTC pharmacy software platform servings over one million patients nationwide.

Since joining SoftWriters, Scott’s primary focus has been formulating the company's strategic vision and key priorities, using a customer-centric focus. In addition, he has energized efforts to scale the organization through recruitment, training, culture, and organizational design. Before joining SoftWriters, Scott worked across multiple fast-paced companies in New York City. 

Scott holds an MBA in Strategy from NYU’s Stern School of Business and a BS in finance from Pennsylvania State University. He resides in Pittsburgh, PA, with his wife and two sons.

Mark Fulton is a multi-credentialed pharmacist and business leader with 20 years of experience across a diverse industry background in both community and specialty pharmacy practices. He is a board-certified clinical specialist in nutrition support as well as a certified expert in the NCPDP SCRIPT standard. Mark has extensive experience in the areas of strategic planning, operations, product development, and commercialization. He has also spearheaded successful collaborations with leading health technology partners and key opinion leaders in the pharmacy industry. Mark is passionate about improving outcomes and patient care through innovative software solutions that address long-term care pharmacies' complex and evolving needs. As director of Product Regulatory Compliance, Mark’s influence spans the product suite, where he leads the clinical and regulatory dimensions of the SoftWriters suite of products. Mark holds a PharmD from the University of Pittsburgh and an MBA from Penn State’s Black School of Business.

John Cialone is the Director of Strategic Partnerships at SoftWriters, where he has spent the past year fostering meaningful collaborations to drive growth and innovation. Prior to joining SoftWriters, John served as Director of Corporate Strategy and M&A at Wolters Kluwer Health, leading initiatives across product and market strategy, partnerships, acquisition targeting, and strategic planning. He also spent time at Accenture in management and strategy consulting, focusing on enterprise transformations and process optimization. John holds a bachelor’s degree in Finance from Villanova University and an MBA with a concentration in Finance from the University of North Carolina.

Michael Bishop is a passionate servant leader and technologist with over 28 years of experience driving innovation across the software development lifecycle. Currently serving as Director of Software Engineering at SoftWriters, Michael empowers teams on their mission to save lives through cutting-edge healthcare technology solutions.

Michael's extensive background spans leadership roles at industry giants including Amazon, BNY Mellon, and Nuance Communications, where he has consistently delivered market-ready products while managing complex enterprise architectures and global development teams. His expertise encompasses strategic planning, product roadmaps, Agile methodologies, and engineering management, with a proven track record of successfully navigating both technical challenges and executive stakeholder relationships.

As a former Adjunct Professor at Penn State University, Michael bridges the gap between industry innovation and academic excellence, bringing both practical experience and educational insight to technology leadership. He holds an M.S. in Computer Science from Stevens Institute of Technology and a B.S. in Computer Science and Business Management from the University of Pittsburgh.

Scott Pattison is the Quality Assurance Manager at SoftWriters, bringing over 20 years of QA experience in healthcare technology across the Pittsburgh region. Since joining the company in January 2025, he has applied his deep expertise to ensure the reliability and performance of mission-critical software. Scott holds a Bachelor of Science from Indiana University of Pennsylvania, a Certified ScrumMaster (CSM), and Software Engineering Testing Professional Certificate.