Kick off your conference experience with a seamless registration process. During this time, attendees will check in, receive their conference materials, and get oriented with the venue. Our team will be available to answer questions and help you get set for an exciting and productive event ahead.

A chance to connect in the exhibit hall with our vendors, fellow attendees, and more. Appetizers, hors d'oeuvres, and drinks will be provided. 

A chance to connect in the exhibit hall with our vendors, fellow attendees, and more. Breakfast and coffee will be provided.

Kick off your conference experience with a seamless registration process. During this time, attendees will check in, receive their conference materials, and get oriented with the venue. Our team will be available to answer questions and help you get set for an exciting and productive event ahead.

Are you new to billing? Just lost a biller? Have general billing questions? Join us for an open lab session on Billing 101! This session is designed to help you navigate the basics of billing, answer your questions, and provide support for any billing-related concerns you may have. Whether you're a beginner or just need a refresher, drop by with your questions and let our experts guide you through the essentials of billing. We look forward to seeing you there!

Join us as SoftWriters President Scott Beatty kicks off the conference with a forward-looking vision for long-term care pharmacy. Discover how innovation, collaboration, and cutting-edge technology are driving transformation across the industry.

In a world of increasing uncertainty and noise, trust is more vital than ever before. Join global trust expert David Horsager as he unpacks the surprising impact trust has on leadership, organizational success, and customer loyalty. Backed by research and real-world application, this engaging session will explore the Eight Pillars of Trust and offer actionable strategies to build, maintain, and even rebuild trust in today’s fast-paced environment. You’ll leave equipped with tools to create a stronger foundation of trust where it matters most.

Discover how cutting-edge Artificial Intelligence (AI) and Business Intelligence (BI) tools are transforming the pharmacy landscape. This session will explore the latest innovations from SoftWriters driving smarter, faster decision-making, improving operational efficiency, and delivering better patient outcomes. Learn how forward-thinking pharmacies are leveraging data and intelligent technologies to stay ahead of the curve. 

A chance to connect in the exhibit hall with our vendors, fellow attendees, and more. Lunch will be provided.

Discover how FrameworkInsight empowers long-term care pharmacies to turn complex data into clear, actionable insights. This session will showcase real-world examples of data-driven decision-making that improves efficiency, enhances patient care, and drives business growth.

In a rapidly evolving healthcare landscape, innovation isn’t optional—it’s essential. Join us for an in-depth look at how SoftWriters is continuously investing in the FrameworkLTC Product Suite to meet the growing demands of long-term care pharmacy. This breakout session will explore recent enhancements, upcoming innovations, and the strategic vision driving product development. You'll gain insight into how embracing change—whether through new features, integrations, or workflow optimizations—can lead to lasting value for your pharmacy operations.

This session will feature a talk from a SoftWriters partner. This will be announced in the coming weeks. 

Discover how you can take control of your team's learning experience with customized training in FrameworkAcademy. In this session, host Courtney Hetler-Findlay is joined by subject matter experts to explore how they’ve leveraged the power of customization to align training with their unique business processes, internal workflows, and operational goals. You’ll learn how to tailor content, structure learning paths, and deliver targeted education that drives consistency, boosts confidence, and supports long-term success.

Whether you're onboarding new staff or reinforcing best practices, FrameworkAcademy gives you the tools to train your way—on your timeline, for your needs. Walk away with practical examples, expert tips, and real customer insights to help you empower your team and elevate performance through personalized learning.

This session will feature a talk from a SoftWriters partner. This will be announced in the coming weeks. 

In today’s evolving pharmacy landscape, delivering exceptional care goes hand-in-hand with financial sustainability. This session will explore how data-driven financial strategies can drive better patient outcomes while positioning your business for long-term success. SoftWriters' CFO Jason Yablinsky uncovers key metrics, operational efficiencies, and decision-making tools that empower leaders to align mission with margin. 

This session will explore the key factors influencing development decisions, from customer input to market trends and emerging technologies. Discover how we prioritize features, address challenges, and align our vision with the needs of the long-term care pharmacy industry. Whether you're curious about what’s coming next or want to better understand the "why" behind the roadmap, this session will provide valuable insights into the journey from idea to implementation.

A chance to connect in the exhibit hall with our vendors, fellow attendees, and more. Appetizers, hors d'oeuvres, and drinks will be provided

A chance to connect in the exhibit hall with our vendors, fellow attendees, and more. Breakfast and coffee will be provided.

Are you new to billing? Just lost a biller? Have general billing questions? Join us for an open lab session on Billing 101! This session is designed to help you navigate the basics of billing, answer your questions, and provide support for any billing-related concerns you may have. Whether you're a beginner or just need a refresher, drop by with your questions and let our experts guide you through the essentials of billing. We look forward to seeing you there!

Join us for a closing address from Scott Beatty, reflecting on key themes from the conference, celebrating our shared accomplishments, and looking ahead to the future of long-term care pharmacy. This session will leave you inspired and energized as we wrap up another impactful year together.

In this session, we’ll explore how FrameworkVision enhances internal and external collaboration, streamlines information sharing, and empowers teams to work more efficiently. Attendees will get an in-depth look at the platform’s key features, real-world use cases, and practical tips to maximize its value

As artificial intelligence becomes more deeply embedded in our daily workflows, the importance of ethical and responsible implementation continues to grow. In this session, we’ll explore how AI can be customized to meet the unique needs of your business while upholding ethical standards and maintaining transparency. Attendees will gain practical insights into balancing innovation with responsibility, ensuring AI tools are used in ways that are fair, accountable, and aligned with organizational values.

Join Ivy Novick and Michaela Spinelli for an insightful presentation on the latest features and enhancements added to the FrameworkLTC Product Suite over the past year. This session is designed to help pharmacies maximize their investment by leveraging new functionalities that drive efficiencies and ensure compliance with evolving regulations.

During this presentation, we will:

1. - Highlight key updates and improvements that enhance the overall user experience.
2. - Demonstrate how these new features can streamline pharmacy operations and improve workflow efficiency.
3. - Discuss the importance of staying current with software updates to remain compliant with industry standards and regulations.
4. - Provide practical tips and best practices for integrating these enhancements into your daily operations.
   
   

Don't miss this opportunity to stay ahead of the curve and make the most of your FrameworkLTC Product Suite. Whether you're looking to optimize your current processes or ensure regulatory compliance, this session will provide valuable insights and actionable strategies.

A chance to connect in the exhibit hall with our vendors, fellow attendees, and more. Lunch will be provided.

Join us for an engaging panel discussion featuring industry experts as they explore the latest trends, challenges, and best practices in cybersecurity. This session will cover key strategies for protecting data, managing risk, and staying ahead of emerging threats in an increasingly digital world.

Discover how to unlock the full potential of FrameworkLTC with this technologist-focused session. Tailored specifically for IT professionals and power users, we’ll share practical tips, clever shortcuts, and underutilized features that can streamline workflows, enhance system performance, and support your pharmacy’s unique configuration.

Stay ahead of the curve with a focused update on the latest legislative and regulatory developments impacting long-term care pharmacy. In this session, industry experts will break down key policy changes, discuss emerging trends, and explore how evolving regulations could affect your operations and compliance strategies. Whether you're navigating current challenges or preparing for what's next, this session will equip you with the insights you need to stay informed and proactive.

In this session, we’ll dive into latest enhancements of FrameworkECM for streamlined document management. Whether you're new to the platform or looking for advanced tips, you’ll leave with actionable insights to setup, implement, and fully utilize this product to the fullest. 

This session is crucial for FrameworkRxP users to familiarize themselves with this game-changing software and how it empowers consultant pharmacists.  In this session, we’ll explore how FrameworkRxP enhances decision-making and improves patient outcomes through its innovative approach.

This session explores how to leverage the Help Center and Feedback Portals to find answers faster, resolve issues more efficiently, and shape the future of the products you use every day. Discover tips for navigating self-service resources, submitting actionable feedback, and staying in the loop on product updates.